We ship worldwide! WhatsApp or email us if we can help you.

Questions for Stuen? Most answers are below.

About Stuen

Stuen is a men's fashion boutique located in the meandering area of Tilburg city center, at Willem II Straat 82. We offer a curated selection of men's clothing and accessories from brands that focus on quality. Both online and in our physical store, you can find jeans, shirts, trousers, knitwear, shoes, and accessories from brands like Nudie Jeans, Samsøe Samsøe, Wax London, and A. Kjærbede. Come by to hang out or be surprised by what's on the racks.

At Stuen Store, you'll find a selection of over 20 brands, including Nudie Jeans, Samsoe Samsoe, Wax London, Portuguese Flannel, Universal Works, Olow, Law of the Sea, Polar Skate Co., Barbour, Kleman, Hestra, A. Kjaerbede, Atelier Rebul, Ascent, American Vintage, Castart, Secrid, and more. We select brands based on quality, character, and sustainability.

Stuen is for men who consciously buy clothes — not the latest trend but pieces that last. Whether you're looking for sustainable denim from Nudie Jeans, a good shirt from Portuguese Flannel, or a jacket from Barbour, you'll always find something worthwhile at Stuen.

But is Stuen only for men? No, because Stuen also sells many unisex items such as: sunglasses from A. Kjærbede, perfumes from Ascent, t-shirts from Olow, and all clothing from Kappy.

Our store is located at Willem II Straat 82 in Tilburg, within walking distance of the central station. Parking is available in the nearby parking garages in the center of Tilburg. No time to visit? Shop online at www.stuen.store

Yes, you can order the entire Stuen collection online via stuen.store. We deliver in the Netherlands, throughout Europe and worldwide. For Dutch orders over €150, shipping is free.

Yes, outside of opening hours you can come by appointment for a personal shopping session. Ideal if you want to shop in peace and receive tailored advice on your wardrobe. Schedule an appointment via WhatsApp.

At Stuen, we have fixed sale periods where clothing receives an appropriate discount. Additionally, you can save for Loyalty Discount, more about this can be read below under the heading 'Account & Privacy'.

Furthermore, once a year we have a 'Yard Sale' in our city garden. Here you'll find the very last items for a low price. We want all the clothing we've purchased to be worn instead of going unused and wasted.

Contact

You can reach us through the following channels:

WhatsApp +31 (0)6 383 582 21
Email info@stuen.store
Call +31 (0)13 303 22 28

We respond within normal business hours.

Our store at Willem II Street 82 in Tilburg is open/closed on the following days?

Monday / Closed
Tuesday / Closed
Wednesday / By appointment
Thursday / 11:00 - 20:00
Friday / 11:00 - 18:00
Saturday / 11:00 - 17:00
Sunday / 1:00 PM - 5:00 PM

Would you prefer to visit on a Wednesday (or outside opening hours)? Contact us via Whatsapp to schedule an appointment.

Yes, we already do this for local businesses like De Graanhandel and Goesting. Curious what Stuen can do for your business? Contact us via WhatsApp to schedule an appointment.

Yes, in our store in Tilburg you can try on all clothing. In the store, we will personally give you the best advice regarding the size of an item or advice for an outfit.

Send

Netherlands: 1-5 business days
Western Europe: 2-7 working days
Rest of the world: 6-14 business days

During peak sales and/or holiday periods, packages may be delayed by approximately 3 business days. We always strive to ship packages as quickly as possible!

We are not responsible for lost, damaged, or incorrectly delivered orders. We act only as an intermediary between our customers and the postal services.

We charge different shipping costs for each destination country. Below is an overview:

The Netherlands
Standard Shipping / €6.95 (Free with every order above €150)
Sunglass Special / Free Shipping

EU Zone 1
France, Germany, Italy, Luxembourg, Poland, Portugal, Spain, Austria, Belgium and Denmark
Standard Shipping / €15.00
Sunglass Special / €9.50

EU Zone 2
Finland, Hungary, Latvia, Lithuania, Romania, Slovakia, Slovenia, Greece, Sweden, Ireland, Croatia, Czech Republic, Estonia
Standard Shipping / €21.00

EU Zone 3
Bulgaria, United Kingdom
Standard Shipping / €26.00

Worldwide Shipment
Rest of the world (USA excluded)
Standard Shipping (max. 2kg) / €35.00
DHL Express / €65.00

USA
DHL Express / €65.00

Please note: We do not cover import or customs fees for all deliveries. Worldwide Shipment rates apply to packages up to 2 kg. If your order is heavier, we will contact you after you place your order for an adjusted shipping price. You can also reach us in advance via email or WhatsApp .

After the order has been handed over to the postal service, an email will be sent with a unique Track & Trace code. For orders shipped outside of Western Europe using standard shipping, a limited tracking service is sometimes available. Please keep this in mind.

Unfortunately, we can't always prevent emails from ending up in your spam folder. Therefore, always check first to see if the email you're missing is there.

Did you receive a Track & Trace code, but your package is stuck at a specific location for more than 5 days? Let us know by email or WhatsApp ! Standard procedure is to initiate an investigation with the carrier to determine the whereabouts of your package. This investigation can take up to 20 business days. We kindly ask that you respect this timeframe; we will contact you as soon as we have feedback.

Due to the busy times at your local customs office, international shipments may take longer to arrive. Unfortunately, we, like the couriers we work with, have no control over this.

At checkout, you can choose store pickup. Your order will then be prepared for you in the store as quickly as possible. In most cases, this is within 2 hours during normal business hours.

Yes, we ship worldwide. If you encounter any problems finding your location during checkout, please contact us and we will personally ensure your package is shipped.

Within 14 days of purchase or arrival of your package, you can see here how to return your purchase.

Returns

If you are not satisfied with your online purchase, you must return it within 14 days of receiving the order. To process your order, you must register it via your account . Return your order in the same condition as you received it to have your refund approved.

Take the following points into account:

  • The return period is 14 days after receipt of your order. The costs for your return shipment will not be reimbursed.
  • All products must be returned unworn and unwashed.
  • All products must be returned in the original packaging, with all labels still attached to the product.
  • Returns must include a Track & Trace code linked to info@stuen.store to track returns.
  • Shoes may not be returned in the shoebox alone.
  • Keep the shipping receipt. This is your proof of return. Stuen is not liable for return shipments that go missing and for which the shipping receipt is missing.
  • Returns from abroad are not accepted if import costs need to be paid by us. Please contact the courier to avoid this.
  • We cannot accept returns of the following items: cosmetics, underwear, personal care products, and socks.

If the above rules are not observed, we reserve the right not to accept the return. Any shipping costs will be charged so that the product can be returned. Naturally, you will be contacted in advance.

All returns must be shipped with a track & trace code. This prevents any misunderstandings regarding the arrival of the shipped products. It can take up to five days from the time a return is received to be fully processed. Once a return is approved, you will automatically receive an email confirmation.

Exchanges are only possible in the store, provided stock allows this.

If you wish to exchange a product online for a different colour, size or a completely different product, we request that you place a new order.

In the event of a defective product, the buyer is entitled to a 3-month warranty. The warranty will only be recognized in conjunction with the original purchase receipt and reasonable and authentic reasons for the warranty.

Please note that all clothing sold here has specific washing instructions. Always read and follow the instructions on the garment label carefully.

To discourage unnecessary shipping, you'll be responsible for paying for returns. If you have any questions about your order, don't worry! You can always ask us any questions via email or WhatsApp .

If your order arrived damaged and falls under the legal warranty, we will reimburse the shipping costs. The item will be inspected upon arrival.

The outbound shipping costs will only be refunded if you return the entire order. This applies only to shipments within Europe.

Payments

You can pay with Visa, Mastercard, American Express, Maestro, and UnionPay debit and credit cards. Apple Pay, Google Pay, and Shop Pay are also accepted. We also accept Bancontact and iDEAL payments.

Absolutely. Our transactions are processed by Shopify Payments. Shopify is fully PCI-DSS Level 1 certified.

At Stuen, you can only pay with our own gift cards and those from Stadsie. Other gift cards are not accepted.

Product info

We always strive to display a product as accurately as possible. Unfortunately, colors and fits may vary slightly.

Do you have questions about sizing, fit, color, or anything else? Send us a message .

It is possible that a size of the garment is sold out. Please contact us via WhatsApp or phone and we will see what is possible. Sometimes Stuen can order sold-out sizes from the supplier, or another available size might still fit. At Stuen, we always do our best for you!

Contact us via WhatsApp and we will check if the product is available and can set it aside for you.

Treat your clothing with care and attention. Always check the washing instructions on your garment's label.

In general, the following rules apply:

  • Wash program 30˚C
  • Centrifuge 600 to 800 rpm
  • Hang out, do not tumble dry
  • Wash inside out with similar colors

To preserve the colours, we recommend soaking the garment overnight in a solution of natural vinegar and water in a ratio of 1:5 before the first wash.

Account & privacy

Although creating an account has its advantages, you can also order from Stuen without an account.

Creating an account has advantages both in-store and online:

  • Trousers too long (or too short) when you buy them in the store? No problem, our tailor will fix them for you. We'll cover the cost.
  • No more receipts needed, because everything is digital.
  • You save for a loyalty discount
  • Not sure about the size? We'll look at what you've bought in the past.
  • Be the first to know about the (Yard) sale, the Big Bingo Show, Nudie Repair Days and all other events.

At Stuen, we love returning customers. That's why we reward you with a 3% Loyalty Discount on your purchases. Below is the fine print:

  • You have an account at Stuen under your own name and email address
  • You save every year from January 1st to December 31st
  • You will receive the discount on the amount spent the previous year and it is valid until December 31 of the same year
  • You make at least 2 purchases on different days at Stuen
  • You spend at least €400 a year at Stuen
  • Sale items, returns and gift cards do not count towards this amount.

The discount is added to your customer account every year in February. If abuse is suspected, Stuen reserves the right to revoke the Loyalty Discount. Stuen reserves the right to change or terminate the loyalty program or its terms and conditions without prior notice. The Loyalty Discount cannot be redeemed for cash.

You can do this after logging in to your account. If that doesn't work, please contact us by email .

It's our responsibility to protect your privacy. On our privacy page, we explain what data we collect when you use our website and why we collect it. This way, you know exactly how we work.

This privacy policy naturally applies to Stuen's services. We are not responsible for the privacy practices of other websites and sources. By using Stuen's website, you agree to our privacy policy.

When you sign up for one of our services, we ask you to provide personal information. This information is used to provide the service. It is stored on our own secure servers or those of a third party. We will not combine or share this information with others.

Unsubscribe? Click here .

Stuen Business

Yes, we already provide workwear for local businesses such as: De Graanhandel and Goesting. Please contact us via WhatsApp or email for an appointment.

As a business, you can borrow clothing for shoots, podcasts, and personal styling. This service is not available to private individuals. Please contact us via WhatsApp for options.